EU Update: Still out at sea
about 2 months ago
– Mon, Mar 18, 2024 at 06:13:51 PM
Hello backers,
We have a new EU Partner. GamesQuest! Gamesquest will be receiving and furfilling your orders. They will also be furfilling all future Solis Game Studio Games in the future. We are very happy to have them on board! The games are currently out at sea. When we have a docking day, we will post again and of course you can ask any questions here. In the meantime, here are some Gamequest resources.
Game Quest Blog
They update the status of all projects they manage here.
EU Support
This KS page is still the best place for info on your games. Once the games arrive at their warehouse, you can contact the source at Gamesquest for domestic shipping when we get to that step. When fulfilment begins if there are any issues orders that have shipped your customers can raise a ticket here:
https://gamesquest.freshdesk.com/support/tickets/new
International Shipping Update
3 months ago
– Sat, Feb 10, 2024 at 04:36:39 PM
Hello backers, here is the shipping update!
Domestic
All orders complete!
AU/ASIA
All orders are enroute or delivered! Some destinations will take far longer than others. You should have received a tracking number in your email. Please remember to check your spam filters!
Tracking maybe UPS / USPS / DHL / etc. depending on your region.
EU/UK
Unfortunately, we have made a mistake. We thought we could ship them from the US and cover your customs charges as opposed to shipping an entire container to EU/UK (Since the total order amount was low). As it turns out, we are NOT allowed to pay your customs even if we wanted to when we air ship from the USA. Now, we’ve contracted with a new fulfillment provider to ship the games to a UK/EU Warehouse by sea and then fulfill them from there. I understand these kinds of delays are annoying, but we always want to ensure you do not have to pay customs or additional fees. We ask you for your patience as the games make their way towards you. They WILL make it to you! Thank you for understanding.
Shipping update!
3 months ago
– Mon, Jan 22, 2024 at 05:19:04 PM
Hello, by now most of you should have your games! Here are a few final details:
Lost Packages
I have had some inquires about lost packages. We are looking into all undelivered domestic or Canadian tracking this week. We will work to get those packages unstuck. If that is not possible, we will issue new tracking and replacement order.
International UK/EU /Asia /AU Backers
We've had to switch international partners due to an issue. We are still working on getting these out to you! Once resolved, we will get them distributed to you from our new partnered warehouses local to you. Thank you again for your patience.
Shipping Update! Domestic Fulfillment Complete! Internationals are next!
4 months ago
– Tue, Jan 16, 2024 at 10:34:12 PM
Hello backers,
Domestic USA Orders
If you are in the United States, your game has shipped, and you should have received your tracking information. If you have not, please reach out and we can see where your game is. Your tracking info is coming from our partner Shark Robot / Player vs. Pizza. check your spam!
International Orders
If you are at an international location, it will take a little longer for you to get your game. Soon, respective region warehouses will receive their batch and begin completing orders from there. We will let you know when this happens.
Once you receive your games, please give us a rating on BGG! We are small publisher this kind of engagement helps us tremendously!
Board Game Geek Pages
Pocket Paragons: Acquisitions Incorporated
Pocket Paragons: Space Lion
Space Lion: Divide and Conquer
Discord Community
Want to talk about the awesome games you just got? Join our discord and jump in on the discussion! We have weekly Pocket Paragon nights there as well if you are looking for some competition.
Join the Discord!
Fulfillment Begins
5 months ago
– Tue, Dec 19, 2023 at 02:49:40 PM
Hello Backers,
We have received the games in our warehouse, and we are beginning Kickstarter fulfillment today! We are so excited to get these games to you!
